Shipping and Substitution

The purchased products will be delivered at the address indicated by the customer within 2-3 work days  by GLS or FEDEX express courier after order acceptation, with the specified costs on the site. Shipping costs out of Italy are indicated at the checkout moment , putting his nation, site system will  calculate shipping costs.

In case of shipping to Nations that are not part of EU, taxes costs will be payed by the customer. We invite the customer to contact customs authority for verify importation costs.

At the deliver moment, the customer must check:

-That number of packages is in line with what is indicated on the shipping document.

-That the package is whole and not damaged.

Each product problems, must be comunicated within 7 days by the deliver, following modalities on this document.

If there are problems with your shoes and you need a substitution of your product, send an email with your order number received at the purchase moment at servizioclienti@cristianogualtieri.it, anyway you can see our size guide for more informations about your size.


* Shipping for Africa : € 25,00
* Shipping for Asia and Australia: € 22,00
* Shipping for North American and South American:  € 27,00
* Shipping for Russia: € 18,00

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