The European consumer has the right to withdraw within 14 days. For exercise the right, customer must send a comunication to CALZATURIFICIO VINCENT SRL at this email address: servizioclienti@cristianogualtieri.it In case of right to withdraw, customer must send products to CALZATURIFICIO VINCENT SRL within 14 days at the following address: CALZATURIFICIO VINCENT SRL,VIA GIOVANNI DOMENICO MIGLIARESE,53 81028 SANTA MARIA A VICO (CASERTA) ITALY. Right of withdraw is completely free and we will refund the customer the full amount. – right to withdraw will be able if the product will be entire in each part and with the original package. – it is not possible to exercise withdraw only for one part of the product . – shipping costs ( except customs fees ) will be free. – in case of decline of right to withdraw , CALZATURIFICIO VINCENT SRL will give back product to the customer and will charge to him shipping costs.